INFORMATION QUESTIONS

CUSTOMER SERVICE

Contact phone: +371 20281217

Questions about products or orders: service@hair-mall.eu

Working hours: Mon – Fri 10:00 AM – 5:00 PM

How will I receive my order?

In Latvia, Lithuania, Estonia, and Finland, orders are delivered to Omniva parcel machines.
You can collect your parcel within 7 calendar days at a time convenient for you.
The parcel terminals are accessible 24/7.
You will be notified about the delivery via SMS and/or email.

Delivery to other European countries is provided by Omniva in cooperation with partner courier services.

Delivery to Ukraine is provided by Nova Post Europe.

What is the delivery time for the products?

We always strive to deliver products as quickly as possible.
The maximum delivery time for goods within the Baltic countries is up to 7 working days.

For other European countries and Ukraine, the delivery time is up to 10 working days.

What should I do if I provided incorrect information (phone number, parcel machine address, delivery address) when placing my order?

If you have entered incorrect or incomplete information when placing your order, such as a wrong phone number, parcel machine location, or delivery address, please contact our customer service as soon as possible via email at service@hair-mall.eu or by phone at +371 20281217.
We will do our best to correct the details before the order is dispatched.

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